FAQs

FAQs

 

Where can inflatables be set up?

We only set our bouncy castle up on a level grassy area. All our castles are set up on tarpaulin and are staked into the ground.

How much space or area do I need?

Our Castle and hire items all vary in size . Unit sizes are different from one another. Some units are huge and require extra space so make sure to review the unit size and your space. Inflatables should be setup away from trees, power lines, pools or any other things that could damage the unit.

Can I pick up and set up the unit myself?

Unfortunately, due to the size of these inflatables they are not suitable for indoor use unless its an exhibition size venue.

What kind of power do we need to keep the jumpers up and running?

Unfortunately, you are unable to collect and assemble our castle or hire items yourself. Your safety is our priority – only our skilled members of our team are able to set up or set down our castle or hire items.

What kind of power is required for use of the castles/Rodeo Bull?

Our castles are powered using electric blowers which use standard 3 pin plugs. If electricity is not available a generator can be used at an additional cost (Please mention on at time of booking if required)

What kind of power is needed for our Photobooths?

All our Photobooths use the standard 3 pin plugs

Do we have to keep the inflatables/rodeo bull/photobooths plugged in all the time?

They must always remain powered as if the power if turned off they will deflate or will need resetting. Please ensure they remained plug in throughout the duration of the hire to prevent injury and damage to the unit.

Is there a delivery charge/set up and set down charge?

We will ask for location upon quotation as all pricing shared includes all the above.

Do you require a deposit?

The £100 deposit is non refundable however we are happy to transfer this to another booking / date.

What if we need to cancel? Are there cancellation fees?

If you need to cancel your event, there are no cancellation fees. Just let us know about your cancellation the soonest.

What areas you serve and where do you deliver to?

We serve all the whole of the United Kingdom.

What about the bad weather—rain or strong wind?

If it’s raining or it’s too windy, we cannot setup the unit. There is no refund if weather condition changes after delivery and set up.

How can I make a booking instead?

We would be pleased to take your booking, please email us using the contact from on the website and we will be in touch regarding your booking.

Are your inflatables safe?

Your safety is paramount. All our inflatables have annual inspections every year and carry PIPA certification. We also have full PAT test certification for all our electrical items.

Does your company carry insurance?

We hold £5M public liability insurance. We can provide a copy upon request.

What are my responsibilities as a customer?

You are responsible for ensuring the area to be used is clear and clean of debris/ also that it is suitable in size. You will be requested to sign our terms of hire and ultimately responsible for the safety of anyone using the inflatables. We will give your volunteer adult a safety briefing, so the rules are clearly understood. It is your responsibility to ensure these are adhered too at all times. It is also your responsibility that the inflatables or hire items remain clean and undamaged. Any damages will need to be paid for on collection.

Can you provide a supervisor?

We can provide a supervisor for an additional hourly fee. This supervisor will help you regulate and monitor the flow of people entering and exiting the unit. The supervisor will also check the equipment and make sure that everything is well functioning.  The customer is still required to provide adult supervision.

Is there a cleaning charge?

There is no cleaning charge unless excessive cleaning is required due to failure to follow guidelines or negligence.

Can we hire the castle/disco dome for indoor use?

Unfortunately, due to the size of these inflatables they are not suitable for indoor use unless its an exhibition size venue.